Terms and Conditions
TERMS & CONDITIONS
1) For Order
Click1 stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at 0335 2253999 within 2 days from the date you receive your order, and we will work with you to resolve the issue in a timely manner.
Click1 will run your order through our own Checklist, if errors are found, you will be responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. This may extend the delivery date of your order.
Aside from minor fixes by our designing team, if we find issues while reviewing your artwork, we’ll contact you and have you make any necessary corrections. We make our best effort via email, phone and posting notes to your account to reach you quickly. We know your print job is often time sensitive, therefore if we cannot reach you within 1 business day we will proceed with the job and no refunds or reprints will be issued.
Please note Click1 is not responsible for the following:
2) File Submissions
Inaccurate or poor quality artwork
Errors in user-selected options such as product type, size, finishing options, etc.
Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
3) Shipping and Delivery
Delivery delays due to improperly prepared files.
Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by
you.
Damage to the products arising after delivery to you.
4) Payment
All prices and amounts shown on this Site are in PK Rupees, unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the
credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.
Once a print job has been approved by you and "sent to Digi press' ' on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Click1’s press department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
All sales are final, unless otherwise noted. No refunds are given once Click1 begins working on your order, which means Click1 has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).
Please note that no work will proceed on any print job in your order until full payment is received by Click1.
5) Payment Methods
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
Cash on Delivery (COD)
Pay by credit card.
Pay by Jazz Cash/Easy Paisa.
Pay on account.
Pay by Cash (In Person)
Store credit as payment:
6) Our Sales Tax Policy
Click1 is required to collect and remit sales tax as per government rules and regulations.
Tax-Exempt Individuals
As per government rules and regulations in place during time of order processing and execution
7) Color Accuracy and Hardcopy Proofs
Click1 will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or Click1 will reprint your job at no charge. Please note that Click1 cannot
guarantee color reproduction for your print-ready files if you:
(a) did not request a hardcopy proof.
(b) purchased a product that does not feature a hardcopy proof option.
Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.
8) Artwork Files
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Click1.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of- kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material:
any material that could give rise to any civil or criminal liability under applicable law;
any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are
shown in the material if applicable.
Click1 is unable to print sexually explicit materials, including photographic genitals, violently explicit materials, and speech promoting hate or violence.
9) Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.
If you ordered a next day hardcopy proof or standard hardcopy proof, printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Need Artwork" and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
If your job or proof is approved by 6:00 p.m. PST, printing turnaround time begins from the next business day.
Please note that Click1 offices are closed on Sundays and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the
shipping method you selected.
10) Shipping and Arrival Times
Shipping transit times vary, and Click1 assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Click1 is not responsible for delays due to improperly prepared files.
Pick-up orders will be held for 15 days at our facility. After 15 days, we will recycle your order.
11) Mailing Services
Your mailing list(s), while in our possession, is your exclusive property and shall be used only with your instructions. Your mailing list(s) will not be sold or offered for use to any other party, and Click1 will not utilise the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. Click1’s responsibility is limited to preparing your mailing and completing delivery to the courier company. Click1’s responsibility ends when the job is delivered to the courier company and shares the courier slip with the customer through email, or whatsapp picture. In no event shall Click1 be liable for courier company’s performance failures or delivery delays. This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Click1 is not liable for shipping carrier errors, including loss or delay on direct-mail orders.
12) Miscellaneous
Please note that your printed product or images used for your printed product will not be used in any marketing collateral without your prior written consent.
IN NO EVENT WILL CLICK1 BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR OTHER DAMAGES WHETHER OR NOT CLICK1 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. CLICK1’S ENTIRE LIABILITY UNDER, FOR BREACH OF, OR ARISING OUT OF PROVIDING THE SERVICES HEREUNDER, IS LIMITED TO A REFUND OF THE FEES PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. IN NO EVENT SHALL CLICK1 BE LIABLE FOR YOUR COST OF PROCURING SUBSTITUTE GOODS.
You will defend and hold Click1 harmless in any claim, suit or action brought against Click1 by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where Click1, acting as your agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Click1’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a claim, suit or action brought against Click1 for actions of your employees which may occur as a result of any mailing.
13) General Terms and Conditions Use Restriction
You may only use this Site to make legitimate requests to purchase the products or services
offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Click1. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.